This support article aims to guide you through resolving common connection issues with your 360-degree camera while capturing construction site data with ConstructN. By addressing Wi-Fi connectivity difficulties, Bluetooth issues, and firmware updates, you can optimize your camera performance and ensure uninterrupted data capture.
First Time Connection Issues
If you are having trouble connecting to the 360 camera for the very first time after downloading the new / updated app from app store, the following steps can help youKill the app
Reopen the app and try connecting again
Wi-Fi Connectivity Issues
If you're struggling to connect to the Wi-Fi network of your 360-degree camera, the following steps can help:
Fix Your Wi-Fi Settings: If your mobile device is currently connected to another Wi-Fi network, it may prevent it from connecting to the camera. Disconnect from the current Wi-Fi network to allow the camera to establish a connection. Once successful, the app will display a message confirming the connection.
Check Your Firmware: Ensure your camera is up to date with the latest firmware. Regular checks for firmware updates are recommended to maintain optimal performance.
Firmware Update and Connection Issues
While not having the latest firmware should not generally cause any connection issues, it's always advisable to keep your camera updated for optimal functionality. If difficulties persist even after updating to the latest firmware, please reach out to our support team at [email protected] for further assistance.
Firmware Updates via ConstructN
Please note, you cannot initiate firmware updates through the ConstructN app. For firmware updates, you need to refer to the manufacturer's website or use their dedicated app.
Information About the Latest Firmware Version
ConstructN does not maintain information about the latest firmware version. Please refer to the manufacturer's website or app for up-to-date information on firmware updates.
Troubleshoot - 360 Camera Disconnections
360 Camera Disconnect Alert Audible & Visible Alerts:
Experience a voice message and a popup notification if your 360 Camera disconnects during a capture. Ensure your phone isn't in silent mode to stay informed.
Troubleshoot - 360 Camera Disconnections:
If your 360 Camera disconnects with the ConstructN App during a capture, a popup notification will be visible
Case 1 - Ongoing Recording If there is a disconnection but the camera is still on - Click 'OK' on the notification. Then reconnect your phone and the camera and the app will prompt you to save the recorded video until the point of disconnection.
In extremely rare scenarios, clicking 'OK' may take 1 to 2 mins. Kindly wait patiently to ensure your video is securely stored.
Case 2 - Camera Switched Off If the 360 camera switches off abruptly, ConstructN can't save videos. Restart the capture, ensuring your camera is charged and updated to the latest firmware to prevent such occurrences
We hope this article has been helpful. If you have any questions please reach out to [email protected]